John Boccuzzi, Jr.

John Boccuzzi, Jr. has spent 25 years leading customer experience teams. He is currently the President of ISG Research, one of the largest research and advisory firms globally. His other leadership roles include serving as CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine, and Vice President of Sales and Customer Care at Edible Arrangements. His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked one of the best customer service training videos online by HubSpot in 2021.