Jim Moore, a respected authority in conflict resolution and investigations, recently shared his significant insights with members of The Financial Executives Networking Group. As a managing partner at Hamilton Nash, Moore’s expertise in mediating senior executive disputes offers valuable perspectives for finance professionals.
Moore’s presentation provides an in-depth understanding of conflict psychology, cognitive biases, emotional influences, and practical resolution techniques. Essential for those seeking to manage disputes effectively, the presentation gives a comprehensive overview of the factors that propel conflicts, along with strategies to mitigate them.
Key Points:
- Moore explains the detrimental impact of cognitive biases, such as the 1st person perspective bias and illusory superiority bias. These biases skew perceptions, resulting in intensifying disagreements and conflicts.
- He explores the logical progression of conflict, from a simple disagreement to a full-blown war, brought about by emotional responses and behaviors.
- Moore offers practical techniques such as taking a timeout and mindful behavior to regain control during conflict.
- Other aspects influencing conflict, like emotions, affiliations, sentiments, and past interactions, were also discussed, providing a broader perspective on the nuances of dispute resolution.
- Variables such as personality traits, power dynamics, and internal and external referencing that further influence conflict resolution were also addressed.
Moore’s presentation equips senior finance executives with a nuanced understanding of conflict and its resolution. By recognizing cognitive biases, managing emotions, and employing effective conflict resolution techniques, finance professionals can navigate workplace disputes successfully.
The depth and breadth of Moore’s conflict resolution expertise offer a guiding light for finance professionals grappling with workplace disputes. His invaluable insights are crucial in addressing and preempting conflicts effectively. For a more thorough understanding of the topic watch the full presentation below.
About Jim Moore
Jim has worked with both large corporate and SME clients, specialising as a workplace investigator handling grievances and disciplinary issues that involve C-level Executives or senior leaders. Jim is regularly quoted in the media.
His background also includes over two decades of people management and leadership experience in a major multinational corporation, where he was responsible for an organisation spanning across EMEA and APAC.
Jim is a member of the Chartered Institute of Personnel and Development (CIPD), a qualified mediator with the Civil Mediation Council (CMC), and also a Fellow of the British Computer Society (BCS).
LinkedIn: linkedin.com/in/jimmo
